Refund Policy

Last updated 2026-10-05

Short version: if you are not happy, you get our fee back. Here is exactly how.

1. Before your guided session

You can ask for a full refund of our fee at any time before your guided session starts. You do not need to give a reason.

2. After your guided session

If you are not satisfied with the session, tell us within 7 days of it and we refund our fee in full.

3. Our 90 day promise

If your application has not been submitted within 90 days of your purchase, for any reason on our side, you get a full refund of our fee.

4. If you are not eligible

If it turns out you are not eligible for a renewal, we refund our fee in full.

What is not covered

Government fees are paid by you directly to the State Department. We cannot refund them because we never receive them. Delays caused by not responding to our calls or not attending your session are not covered by the 90 day promise.

How to ask for a refund

Email rob@ozerdigitalsolutions.com or call (847) 271-3262. Include the name and email you used to buy. We confirm within 1 business day and send the refund to your original payment method. Your bank may take 5 to 10 business days to show it.

Please talk to us first

If something is wrong, contact us before contacting your bank or card issuer. We can usually fix it or refund you faster than a dispute can. Your card statement will show PASSPORT RENEWAL HELP.