A private passport assistance service. Not the government.
Your passport renewal, handled.
We check that you qualify, review your photo, and prepare your answers. Then we stay with you in a guided session while you complete the application yourself in one sitting, and we follow up until your passport arrives at your door.
- $297One flat fee, one time
- Money backGuaranteed, in writing
- A real callFrom Rob, within 1 business day
How it works
- 1
We check you qualify
A short quiz now. Then we look over your passport and photo with you before anything else happens.
- 2
We sit down with you
On a call at a time that suits you, we guide you through the application one screen at a time, until it is done.
- 3
We follow up until it arrives
We check in on your application status and stay in touch until the passport is in your hands.
You do 3 small things. We do everything else.
You
- Take a photo, or tell us you need help with one
- Join one guided session with us
- Enter your own details and pay the government fee on the State Department site
We
- Confirm you qualify for a renewal
- Review your photo against the rules
- Pre-fill your answers so nothing is a surprise
- Tell you exactly what the government fee will be
- Stay with you the whole way through
- Follow up until your passport arrives
A real person is on the other end
Passport Renewal Concierge is run by Rob Schwartz. Rob personally calls every customer within 1 business day of purchase to schedule the guided session. If you want to talk before you buy, call (847) 271-3262.
Our money-back guarantee
You are covered two ways.
- Change your mind, get your money back. Ask for a refund any time before your guided session starts and you get a full refund of our fee. No reason needed.
- Not happy with the session? Tell us within 7 days and we refund our fee in full.
- Our 90 day promise. If your application has not been submitted within 90 days of purchase, for any reason on our side, you get a full refund.
This covers our fee only. Government fees are paid to the State Department, not to us. Read the full refund policy.
What we will never ask you for
Your sensitive details stay between you and the State Department. During your session you type them in yourself, on their site, while we guide you.
- Your Social Security number
- Your passport number
- Your card details for the government fee
- Any password or login
Can we help with your renewal?
Five quick questions. This keeps you from paying for something that will not work for your situation.
Your situation needs a different application than a renewal, so we can't help with this one. Here's the official page that explains your options.
Good news, this looks like a fit.
Common questions
Are you the government?
No. Passport Renewal Concierge is a private service. We are not affiliated with the US government or the US Department of State, and we cannot influence whether or how fast your application is approved.
What does the government charge, and who do I pay?
The State Department charges its own fee, currently $130 for a passport book renewal. You pay it directly to them during your application. It is not included in our price.
How long will my passport take?
That is up to the State Department, and the times change. We do not promise or control them. You can always see the current times on their processing times page.
What if I'm traveling soon?
If your trip is less than 6 weeks away, this service is not the right fit, and the quiz above will say so. Please look at the State Department's page for urgent travel instead.
Who is this for, and who is it not for?
Adult passport renewals only. We cannot help if your passport is lost, stolen or badly damaged, if it is your first passport, if it was issued before you were 16, if it is too old to renew, or if you are outside the US. The quiz above checks this for you.
Do you submit the application for me?
No. You complete and submit your own application, with us beside you the whole time. We never submit on your behalf.
Can I do this myself?
Yes. Many people can renew on their own, and beyond the government fee it costs nothing. We are for people who would rather have someone beside them while they do it.
How do refunds work?
Email rob@ozerdigitalsolutions.com or call (847) 271-3262. We confirm within 1 business day and send the refund to your original payment method. Your bank may take 5 to 10 business days to show it. See the full refund policy.
What if something goes wrong on our side?
If your application is not submitted within 90 days of purchase for any reason on our side, you get a full refund of our fee.